Running a business shouldn’t be this hard.
Thynko helps small businesses understand where customers get stuck and bring clarity to the experience, so things work the way they should.
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About
Thynko helps small businesses make their customer experience clearer, simpler, and more consistent.
The focus is on understanding how customers move through a business, where confusion or friction appears, and what gets in the way of progress. Everything is grounded in real customer behaviour and how businesses actually operate day to day.
Friction
Most small businesses lose customers before the real work even begins.
Systems
This usually isn’t a people problem.
Customer experiences rarely break all at once. They drift. A page gets added. A workaround becomes routine. A tool solves one issue but introduces another. Over time, the experience becomes harder to navigate, both for customers and for the business itself. Most friction comes from systems that evolved without ever being designed end to end. Clarity does not come from working harder or adding more tools. It comes from stepping back and understanding how everything fits together.
Proccess
How Thynko works
We follow a proven five step approach to transform your customer experience. Each phase builds on the last. When these steps work together, the experience starts to feel easier, not just different.
Outcomes
What changes when things start to work
When friction is reduced and systems are aligned, the experience begins to feel easier for everyone involved. Customers move forward with less hesitation. Teams spend less time fixing avoidable issues. Decisions become clearer because they are based on real behaviour, not assumptions. The result is not a perfect experience, but one that is understandable, consistent, and easier to improve over time.
Let’s look at what’s really happening in your business
The first conversation is about understanding, not selling. We look at where customers hesitate, where teams work around problems, and where small changes could make things easier. You’ll leave with a clearer picture of what matters most and what to focus on next.