Our Commitment to Privacy
Thynko is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains the types of personal information we collect, how we use and store it, and your rights in relation to it.
1. Types of Information Collected
We may collect personal information including:
Name, email address, phone number, and job title out the journey.
Company or organisation name
Project-related details and correspondence
Any other information voluntarily provided during project engagement or via forms on this website
2. How We Collect Information
We collect information in the following ways:
Directly from you via email, contact forms, project briefs, or telephone
Through this website, only when you submit information or use interactive features. Generic analytics may be used to understand site performance. We do not collect personal information from general browsing.
3. Use of Personal Information
We use your information to:
Respond to enquiries
Deliver services and manage projects
Provide client support
Send updates, invoices, or project information
Improve our services and site experience
We will only use your personal information for direct marketing if you have consented to this, and will always provide a clear and simple way to opt out.
4. Disclosure of Personal Information
We do not sell or share your personal information for unrelated purposes. Information may be shared with trusted service providers (such as hosting or payment processors) only to the extent required for them to support our services, and only under strict confidentiality and privacy obligations.
5. Cross-Border Disclosure
We store data on Australian servers wherever possible. If information is processed or stored overseas, we take reasonable steps to ensure that any recipients comply with the APPs or an equivalent standard of protection.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, interference, or unauthorised access. Data is stored securely and accessed only by authorised personnel.
7. Access & Correction
You may request access to, or correction of, your personal information held by us at any time. To make a request, contact us at hello@thynko.com.au. We will respond within a reasonable timeframe.
8. Complaints & Questions
If you have concerns about your privacy or believe your information has been mishandled, please contact us at hello@thynko.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Updates to This Policy
This policy may be updated from time to time to remain compliant with Australian privacy law and reflect changes to our practices. The latest version will always be published on this website.