Services
What Thynko can help you improve.
The Goal
Six services. One goal.
Every service Thynko offers is built around the same idea, that when customers find it easy to understand you, trust you, and work with you, everything else gets easier too. Services can be used individually or combined. Please see bellow our rang of services.
The Goal
Six services. One goal.
Every service Thynko offers is built around the same idea, that when customers find it easy to understand you, trust you, and work with you, everything else gets easier too. Services can be used individually or combined. Please see bellow our rang of services.
The Goal
Six services. One goal.
Every service Thynko offers is built around the same idea, that when customers find it easy to understand you, trust you, and work with you, everything else gets easier too. Services can be used individually or combined. Please see bellow our rang of services.
Understand
Experience Audits
Find what's confusing, broken, or slowing people down.
An Experience Audit examines your business through your customer's eyes. We look at every touchpoint – your website, enquiry process, communications, onboarding, and follow-up – to identify what's creating friction, what's unclear, and what's quietly costing you customers. You don't need to know what's wrong. The audit tells you.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses experiencing drop-off or complaints but unsure where the breakdown is actually happening — often a natural starting point before Conversion & Clarity or Website Design work, depending on what the audit finds.
Understand
Experience Audits
Find what's confusing, broken, or slowing people down.
An Experience Audit examines your business through your customer's eyes. We look at every touchpoint – your website, enquiry process, communications, onboarding, and follow-up – to identify what's creating friction, what's unclear, and what's quietly costing you customers. You don't need to know what's wrong. The audit tells you.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses experiencing drop-off or complaints but unsure where the breakdown is actually happening — often a natural starting point before Conversion & Clarity or Website Design work, depending on what the audit finds.
Map
Customer Journey Mapping
See how customers actually move through your business.
Most businesses know their own process. Far fewer know what customers experience inside it. Journey mapping closes that gap — it makes the end-to-end experience visible, from the moment someone first hears about you to long after they've become a customer. It surfaces friction points, highlights the moments that matter most, and gives your whole team a shared picture of what's actually happening.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses that have grown quickly and want to understand what the customer experience actually looks like today – frequently done alongside an Experience Audit for a complete picture before any design work begins.
Map
Customer Journey Mapping
See how customers actually move through your business.
Most businesses know their own process. Far fewer know what customers experience inside it. Journey mapping closes that gap — it makes the end-to-end experience visible, from the moment someone first hears about you to long after they've become a customer. It surfaces friction points, highlights the moments that matter most, and gives your whole team a shared picture of what's actually happening.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses that have grown quickly and want to understand what the customer experience actually looks like today – frequently done alongside an Experience Audit for a complete picture before any design work begins.
Align
Service & Process Design
Align what happens inside with what customers experience outside.
Poor customer experiences are often caused by poor internal processes — handoffs that get dropped, information that gets lost, teams that don't know what the other is doing. Service Design looks at both sides: what the customer experiences and what the team does to deliver it. The result is a process that works in the real world, not just on paper.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses where internal confusion is showing up as external inconsistency – different answers, slow response times, or follow-through problems. Commonly follows a Journey Mapping or Audit engagement, and often leads into AI Automations once the process is defined.
Align
Service & Process Design
Align what happens inside with what customers experience outside.
Poor customer experiences are often caused by poor internal processes — handoffs that get dropped, information that gets lost, teams that don't know what the other is doing. Service Design looks at both sides: what the customer experiences and what the team does to deliver it. The result is a process that works in the real world, not just on paper.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses where internal confusion is showing up as external inconsistency – different answers, slow response times, or follow-through problems. Commonly follows a Journey Mapping or Audit engagement, and often leads into AI Automations once the process is defined.
Automate
AI Automations
Automate repetitive tasks so your business runs smoother.
An Experience Audit examines your business through your customer's eyes. We look at every touchpoint – your website, enquiry process, communications, onboarding, and follow-up – to identify what's creating friction, what's unclear, and what's quietly costing you customers. You don't need to know what's wrong. The audit tells you.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses spending significant time on repetitive admin or dealing with inconsistent customer follow-up – most effective once a process has been mapped or designed, so the right things get automated, not just the easy ones.
Automate
AI Automations
Automate repetitive tasks so your business runs smoother.
An Experience Audit examines your business through your customer's eyes. We look at every touchpoint – your website, enquiry process, communications, onboarding, and follow-up – to identify what's creating friction, what's unclear, and what's quietly costing you customers. You don't need to know what's wrong. The audit tells you.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses spending significant time on repetitive admin or dealing with inconsistent customer follow-up – most effective once a process has been mapped or designed, so the right things get automated, not just the easy ones.
Improve
Conversion & Clarity Improvements
Make it obvious what customers should do next.
Customers who don't convert aren't always unconvinced — they're often confused. A cluttered website, an unclear call to action, or a process that asks too much too soon can stop a ready buyer in their tracks. We look at where people hesitate, what's making them uncertain, and what small changes could make it significantly easier to say yes.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses with reasonable traffic or enquiry volume that aren't converting at the rate they should – often follows an Experience Audit, or runs alongside a Website Design project.
Improve
Conversion & Clarity Improvements
Make it obvious what customers should do next.
Customers who don't convert aren't always unconvinced — they're often confused. A cluttered website, an unclear call to action, or a process that asks too much too soon can stop a ready buyer in their tracks. We look at where people hesitate, what's making them uncertain, and what small changes could make it significantly easier to say yes.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses with reasonable traffic or enquiry volume that aren't converting at the rate they should – often follows an Experience Audit, or runs alongside a Website Design project.
Design
Web & Brand Design
A website built around how your customers think, not just how it looks.
Most small business websites are built around what the owner wants to say. A well-designed website is built around what the customer needs to understand – and what they need to do next. Because Paulo works at the intersection of CX and design, every website Thynko builds starts with the customer journey. The result is a site that looks right and works right.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses whose current website doesn't reflect the quality of their work, isn't converting, or simply doesn't exist yet – frequently paired with Conversion & Clarity, or preceded by an Audit to ensure the new site is built on a solid foundation.
Design
Web & Brand Design
A website built around how your customers think, not just how it looks.
Most small business websites are built around what the owner wants to say. A well-designed website is built around what the customer needs to understand – and what they need to do next. Because Paulo works at the intersection of CX and design, every website Thynko builds starts with the customer journey. The result is a site that looks right and works right.
What you get
Full touchpoint audit report
Friction and gap analysis
Clear, prioritised recommendations
Quick wins and longer-term improvements
Best for
Businesses whose current website doesn't reflect the quality of their work, isn't converting, or simply doesn't exist yet – frequently paired with Conversion & Clarity, or preceded by an Audit to ensure the new site is built on a solid foundation.
FAQ
Quick answers.
FAQ
Quick answers.
How much does it cost?
Our packages start from $1,500. We'll give you an exact quote after a free 30-minute call, before you commit to anything.
Do you work online or in person?
Both. Most work is done remotely. For in-person sessions, we serve Greater Sydney and the NSW Central Coast. Interstate available on request.
What kind of businesses do you work with?
Service-based businesses with 2–50 staff. Health, trades, professional services, hospitality, retail, and education. If your customers' experience of you matters, we can help.
Next Step
Let's get started
Please fill out the form below so we can get started.
Next Step
Let's get started
Please fill out the form below so we can get started.
Next Step
Let's get started
Please fill out the form below so we can get started.