Services
Every layer of the experience, covered.
Services
Every layer of the experience, covered.
Mapping
Experience Mapping
See where users hesitate, drop off, or stop trusting what comes next.
Experience Mapping looks at how users actually move through a product or service. It surfaces where the experience breaks down, what's causing it, and what a better version could look like. From friction analysis to a clear picture of the ideal state — everything ranked and ready to act on.
what you get
Experience audit across key touchpoints
Current-state journey map and friction analysis
Aspirational experience map showing the ideal state
Prioritised actions ranked by impact
Best for
Reducing Drop-Off
Mapping
Experience Mapping
See where users hesitate, drop off, or stop trusting what comes next.
Experience Mapping looks at how users actually move through a product or service. It surfaces where the experience breaks down, what's causing it, and what a better version could look like. From friction analysis to a clear picture of the ideal state — everything ranked and ready to act on.
what you get
Experience audit across key touchpoints
Current-state journey map and friction analysis
Aspirational experience map showing the ideal state
Prioritised actions ranked by impact
Best for
Reducing Drop-Off
Mapping
Experience Mapping
See where users hesitate, drop off, or stop trusting what comes next.
Experience Mapping looks at how users actually move through a product or service. It surfaces where the experience breaks down, what's causing it, and what a better version could look like. From friction analysis to a clear picture of the ideal state — everything ranked and ready to act on.
what you get
Experience audit across key touchpoints
Current-state journey map and friction analysis
Aspirational experience map showing the ideal state
Prioritised actions ranked by impact
Best for
Reducing Drop-Off
Mapping
Experience Mapping
See where users hesitate, drop off, or stop trusting what comes next.
Experience Mapping looks at how users actually move through a product or service. It surfaces where the experience breaks down, what's causing it, and what a better version could look like. From friction analysis to a clear picture of the ideal state — everything ranked and ready to act on.
what you get
Experience audit across key touchpoints
Current-state journey map and friction analysis
Aspirational experience map showing the ideal state
Prioritised actions ranked by impact
Best for
Reducing Drop-Off
Alignment
Service Alignment
Align what happens inside with what users expect outside.
Poor experiences usually point to something deeper. Handoffs that break, unclear ownership, processes that no longer match reality. Thynko maps how the service works today, identifies what is breaking down, and designs a clearer way forward that teams can actually use.
what you get
Current-state service and process mapping
Friction and gap analysis across teams and handoffs
Future-state service design recommendations
Roles, responsibilities, and workflow documentation
Best for
Operational Efficiency
Alignment
Service Alignment
Align what happens inside with what users expect outside.
Poor experiences usually point to something deeper. Handoffs that break, unclear ownership, processes that no longer match reality. Thynko maps how the service works today, identifies what is breaking down, and designs a clearer way forward that teams can actually use.
what you get
Current-state service and process mapping
Friction and gap analysis across teams and handoffs
Future-state service design recommendations
Roles, responsibilities, and workflow documentation
Best for
Operational Efficiency
Alignment
Service Alignment
Align what happens inside with what users expect outside.
Poor experiences usually point to something deeper. Handoffs that break, unclear ownership, processes that no longer match reality. Thynko maps how the service works today, identifies what is breaking down, and designs a clearer way forward that teams can actually use.
what you get
Current-state service and process mapping
Friction and gap analysis across teams and handoffs
Future-state service design recommendations
Roles, responsibilities, and workflow documentation
Best for
Operational Efficiency
Digital
Digital Product Design
Websites, apps, and digital products designed around how users actually behave.
Most products are built around requirements. Thynko designs around behaviour. Every decision starts with what users are trying to do, what they expect, and where the interface gets in the way. The result is a product that feels clearer, more intuitive, and easier to keep using.
what you get
User research and UX strategy
Information architecture, wireframes, and prototypes
Full UI design for web, desktop, and mobile
Design systems and reusable component thinking
Best for
SaaS & Digital Products
Digital
Digital Product Design
Websites, apps, and digital products designed around how users actually behave.
Most products are built around requirements. Thynko designs around behaviour. Every decision starts with what users are trying to do, what they expect, and where the interface gets in the way. The result is a product that feels clearer, more intuitive, and easier to keep using.
what you get
User research and UX strategy
Information architecture, wireframes, and prototypes
Full UI design for web, desktop, and mobile
Design systems and reusable component thinking
Best for
SaaS & Digital Products
Digital
Digital Product Design
Websites, apps, and digital products designed around how users actually behave.
Most products are built around requirements. Thynko designs around behaviour. Every decision starts with what users are trying to do, what they expect, and where the interface gets in the way. The result is a product that feels clearer, more intuitive, and easier to keep using.
what you get
User research and UX strategy
Information architecture, wireframes, and prototypes
Full UI design for web, desktop, and mobile
Design systems and reusable component thinking
Best for
SaaS & Digital Products
Branding
Brand Experience
Visual systems that help users understand your value and trust what they see.
Branding is not separate from the experience. It shapes how users read, interpret, and judge everything you put in front of them. Thynko develops brand identity grounded in positioning, not decoration. The work holds together across digital and real-world touchpoints.
what you get
Brand positioning and visual direction
Logo and identity development
Typography, colour, and visual system design
Brand guidelines for consistent application
Best for
New Ventures & Rebrands
Branding
Brand Experience
Visual systems that help users understand your value and trust what they see.
Branding is not separate from the experience. It shapes how users read, interpret, and judge everything you put in front of them. Thynko develops brand identity grounded in positioning, not decoration. The work holds together across digital and real-world touchpoints.
what you get
Brand positioning and visual direction
Logo and identity development
Typography, colour, and visual system design
Brand guidelines for consistent application
Best for
New Ventures & Rebrands
Branding
Brand Experience
Visual systems that help users understand your value and trust what they see.
Branding is not separate from the experience. It shapes how users read, interpret, and judge everything you put in front of them. Thynko develops brand identity grounded in positioning, not decoration. The work holds together across digital and real-world touchpoints.
what you get
Brand positioning and visual direction
Logo and identity development
Typography, colour, and visual system design
Brand guidelines for consistent application
Best for
New Ventures & Rebrands
Branding
Brand Experience
Visual systems that help users understand your value and trust what they see.
Branding is not separate from the experience. It shapes how users read, interpret, and judge everything you put in front of them. Thynko develops brand identity grounded in positioning, not decoration. The work holds together across digital and real-world touchpoints.
what you get
Brand positioning and visual direction
Logo and identity development
Typography, colour, and visual system design
Brand guidelines for consistent application
Best for
New Ventures & Rebrands
FAQ
Common questions
FAQ
Common questions
Do I need to know which service I need before reaching out?
No. Most clients start with a sense that something is not working but no clear view of where. Thynko helps identify the right starting point.
Can services be combined?
Yes. Most engagements combine areas. Experience Mapping often leads into Service Design or Digital Product Design depending on what surfaces. Scope is always confirmed before work begins.
How long does a typical engagement take?
It depends on scope. Experience Mapping typically runs one to two weeks. Service Design and Digital Product Design projects run two to four weeks. Branding varies based on what the work covers.
Do I need to address every service listed?
No. Most clients focus on one or two areas. Thynko helps identify which will make the biggest difference based on the actual problem.
What happens after the work is done?
Every engagement ends with clear, prioritised next steps. Ongoing support is available if the business needs continued input as things evolve.
limited-time only
Get a clear view of where your journey breaks and what to fix first. No layers. No handoffs. No agency overhead.
*Free assessment is a high-level review only. Detailed recommendations and implementation are scoped as a paid engagement. Limited availability.
limited-time only
Get a clear view of where your journey breaks and what to fix first. No layers. No handoffs. No agency overhead.
*Free assessment is a high-level review only. Detailed recommendations and implementation are scoped as a paid engagement. Limited availability.
limited-time only
Get a clear view of where your journey breaks and what to fix first. No layers. No handoffs. No agency overhead.
*Free assessment is a high-level review only. Detailed recommendations and implementation are scoped as a paid engagement. Limited availability.
Next Step
Tell Thynko what's happening.
The first conversation is about understanding, not selling. No pitch, no pressure. Just a clear look at what's happening and where the experience needs attention.
Next Step
Tell Thynko what's happening.
The first conversation is about understanding, not selling. No pitch, no pressure. Just a clear look at what's happening and where the experience needs attention.
Next Step
Tell Thynko what's happening.
The first conversation is about understanding, not selling. No pitch, no pressure. Just a clear look at what's happening and where the experience needs attention.