Who We Are
Thynko ("Thynko", "we", "us", "our") is a Sydney-based Experience Architecture consultancy operated by Paulo Toni (ABN 11 396 646 302).
Acceptance of Terms
By using our website or engaging our services, you agree to these Terms & Conditions. If you do not agree, please do not use our site or services.
1. Services
Thynko offers Experience Mapping, Service Design, Digital Product Design, Branding, and related Experience Architecture consulting. All project scopes, deliverables, timelines, and fees are confirmed in written proposals or agreements before work begins.
2. Client Responsibilities
Clients must provide accurate information, feedback, and approvals in a timely manner. Delays caused by late client input may affect project timelines and delivery schedules. Thynko will communicate any impact as early as possible.
3. Fees & Payment
Fees are detailed in project proposals. Payment terms are confirmed for each project (for example, 50% deposit on commencement and 50% on completion). Late payments may incur interest at the standard statutory rate or result in suspension of work until the outstanding balance is cleared.
4. Intellectual Property
Final deliverables, once paid for in full, are transferred to the client. Drafts, working files, concepts, and rejected directions remain the property of Thynko unless expressly agreed otherwise in writing. Thynko retains the right to showcase completed work for portfolio and promotional purposes. If a project is subject to confidentiality requirements, this must be agreed in writing prior to commencement.
5. Confidentiality & Privacy
Thynko respects client confidentiality and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any sensitive project or business information shared will be protected and not disclosed to third parties except as required by law or with written consent. See our Privacy Policy for more detail.
6. Limitation of Liability
Thynko will deliver work professionally and in accordance with the agreed proposal. Thynko is not liable for indirect damages, loss of profit, or issues arising from client misuse or further modification of deliverables after handover. Maximum liability for any claim is limited to the total fees paid by the client for the relevant project.
7. Website Use
Content on this website is provided for information purposes only. You must not copy, reproduce, or distribute it without written permission. Thynko is not responsible for the content of any third-party links referenced on the site.
8. Termination
Projects may be terminated by mutual agreement, for breach of contract, or for non-payment. Any work completed to the date of termination must be paid for in full. Thynko may decline future engagements with clients who breach these terms.
9. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
10. Changes to Terms
These terms may be updated to comply with changes in law or business practice. Clients will be notified of any significant changes that affect ongoing projects.