Is this a fixed process?
No. The engagement model gives it structure, but the work is shaped around what the business actually needs. The approach adapts to the challenge.
Does Thynko follow a specific framework?
The thinking is grounded in Experience Architecture. A consistent way of looking at how users move through a business, product, or service. It is not a rigid methodology applied the same way every time.
How involved do I need to be?
Involved in key decisions, not buried in process. Most clients contribute a few focused conversations and reviews. The rest is handled.
Can a sprint lead into a larger project?
Yes. That is often the point. A sprint defines the challenge clearly and shows whether a broader piece of work is needed and what it should cover.
Is ongoing support a retainer?
It can be structured that way. The focus stays on the work that matters most — continuity without locking teams into unnecessary activity.