Approach

Different problems need different levels of support

Some work starts with a focused sprint. Some needs a defined project. Some needs ongoing support as the business evolves.

Approach

Different problems need different levels of support

Some work starts with a focused sprint. Some needs a defined project. Some needs ongoing support as the business evolves.

Approach One

Experience Sprint

Focused, time-boxed work to identify the problem, define priorities, and set direction fast.

Best for:

One specific friction point

Early-stage diagnosis

Lower-commitment starting point

Typical inclusions:

Scoped problem definition

Rapid research and analysis

Focused recommendations

Prioritised next steps

Approach One

Experience Sprint

Focused, time-boxed work to identify the problem, define priorities, and set direction fast.

Best for:

One specific friction point

Early-stage diagnosis

Lower-commitment starting point

Typical inclusions:

Scoped problem definition

Rapid research and analysis

Focused recommendations

Prioritised next steps

Approach One

Experience Sprint

Focused, time-boxed work to identify the problem, define priorities, and set direction fast.

Best for:

One specific friction point

Early-stage diagnosis

Lower-commitment starting point

Typical inclusions:

Scoped problem definition

Rapid research and analysis

Focused recommendations

Prioritised next steps

Approach Two

Focused Project

A defined piece of work built around a clear outcome — from Customer Experience and Service Design to Digital Product Design, Branding, or AI Automation & Workflow Design.

Best for:

A known problem

A clear deliverable

teams ready to move into design or implementation

Typical inclusions:

Defined project scope

Research and design work

Clear outputs and recommendations

Handover or implementation support

Approach Two

Focused Project

A defined piece of work built around a clear outcome — from Customer Experience and Service Design to Digital Product Design, Branding, or AI Automation & Workflow Design.

Best for:

A known problem

A clear deliverable

teams ready to move into design or implementation

Typical inclusions:

Defined project scope

Research and design work

Clear outputs and recommendations

Handover or implementation support

Approach Two

Focused Project

A defined piece of work built around a clear outcome — from Customer Experience and Service Design to Digital Product Design, Branding, or AI Automation & Workflow Design.

Best for:

A known problem

A clear deliverable

teams ready to move into design or implementation

Typical inclusions:

Defined project scope

Research and design work

Clear outputs and recommendations

Handover or implementation support

Approach Three

Ongoing Support

Strategic and practical support for teams improving products, services, and customer experience over time.

Best for:

Evolving products or services

Iterative improvement

Teams needing continuity and a trusted partner

Typical inclusions:

Ongoing design and experience input

Prioritised support across initiatives

Strategic review and refinement

Flexible scope based on need

Approach Three

Ongoing Support

Strategic and practical support for teams improving products, services, and customer experience over time.

Best for:

Evolving products or services

Iterative improvement

Teams needing continuity and a trusted partner

Typical inclusions:

Ongoing design and experience input

Prioritised support across initiatives

Strategic review and refinement

Flexible scope based on need

Approach Three

Ongoing Support

Strategic and practical support for teams improving products, services, and customer experience over time.

Best for:

Evolving products or services

Iterative improvement

Teams needing continuity and a trusted partner

Typical inclusions:

Ongoing design and experience input

Prioritised support across initiatives

Strategic review and refinement

Flexible scope based on need

Services

The engagement model shapes the work. The service defines the focus.

Each engagement can be shaped around one or more of Thynko’s service areas:

Customer Experience

Service Design

Digital Product Design

Branding

AI Automation & Workflow Design

An Experience Sprint might focus on one issue. A Focused Project might cover one service in depth. Ongoing Support can move across multiple areas as the business changes.

FAQ

Common questions

FAQ

Common questions

Do I need to know which approach type I need?

No. That is part of the first conversation. Thynko helps identify whether the work needs a sprint, a defined project, or ongoing support.

Can a sprint lead into a larger project?

Yes. That is often the point. A sprint helps define the problem clearly, then shows whether a broader piece of work is needed.

Are projects fixed or flexible?

Every project has a defined scope, but the work is shaped around what the business actually needs. The structure is clear. The approach stays practical.

What if I need support across more than one service area?

That is common. Engagements can combine Customer Experience, Service Design, Digital Product Design, Branding, and AI Automation & Workflow Design where the work calls for it.

Is ongoing support a retainer?

It can be structured as ongoing support, but the focus stays on the work that matters most. It is there to provide continuity, not lock the business into unnecessary activity.

Do you show pricing on the site?

No. The scope changes from case to case. After an initial conversation, Thynko provides a clear recommendation and a tailored quote.

Next Step

Not sure which approach fits?

That is what the first conversation is for. Describe what is happening in your business, and Thynko will help identify the right starting point.

Let’s begin

*Required field

Next Step

Not sure which approach fits?

That is what the first conversation is for. Describe what is happening in your business, and Thynko will help identify the right starting point.

Let’s begin

*Required field

Next Step

Not sure which approach fits?

That is what the first conversation is for. Describe what is happening in your business, and Thynko will help identify the right starting point.

Start here

*Required field